Charlotte Miller

Resume/CV

Work Experience

Fast Forward Dating – New York, NY

Chief of Staff | Apr. 2024 – Present

  • Led retargeting efforts across digital channels, boosting user retention by 15%.

  • Led engineering hiring and onboarding efforts, bringing on additional talent to QA test, bringing down time to go live 11%.

  • Oversaw CRM transition from OneSignal to CleverTap, and established structured user communication workflows to improve retargeting efficiency.

Product Lead | Oct. 2023 – Present

  • Improved app user experience by introducing Fast Forward preview, and Fast Forward Trial — an extended onboarding experience that reduced week one drop-off rates by 32% between Q3 2023 and Q2 2024.

  • Overhauled processes for product development, working closely with engineering team to implement clearer prioritization of tickets, bringing development timeline down over 38% between Q4 2023 and Q3 2024.

  • Led Fast Forward for Android development program, from product design and adaptation, thru development and QA test, and ultimately to national launch. Entire project completed within a 6-week timeline.

Growth Lead | Apr. 2023 – Oct. 2023

  • Brought on to develop a business partnership network in New York City, working across entertainment, restaurant, bars, and fitness to run promotions and events.

  • Negotiated OOH Marketing Campaign, spanning 50+ NYC subway stations.

Champ - New York, NY

Director of Campus Growth | Jun. 2024 – Present

  • Developed partnerships with 30 colleges and engaged over 1,500 healthcare professionals in outreach programs.

  • Scaled ambassador program to Colorado, Connecticut, and Illinois.

Affiliate Marketing Lead | Oct. 2023 – Jun. 2024

  • Established an ambassador program in California, implementing clear guidelines and onboarding processes to support ongoing engagement.

Education

  • Hamilton College

    • Bachelor of the Arts in Anthropology and Hispanic Studies

    • 3.93 GPA

    • Summa Cum Laude

    • Phi Beta Kappa

    • Bahn Prize in Anthropology

Previous Experiences…

MArketing Manager, eVersE — 2022-2023

  • Oversaw digital marketing efforts for eVerse, a web3-backed content and social platform

Auxiliar de Conversación, Comunidad de Madrid — 2021-2022

  • Selected by Spanish Government to serve as English Teacher in 4 different rural schools, with students ages 2-12.

Equestrian Activities Manager, Hotel Refugio Prategiano — 2021

  • Hotel Rifugio Prategiano is an Italian Agriturismo serving international clientele. Taught riding lessons to newcomers and took clients and their families on hours-long trekking rides. Assured rider and mount safety (and fun!)

Teaching Assistant, Hamilton College — 2020-2021

  • Selected based on coursework excellence to plan and lead bi-weekly TA sessions for intro level Spanish students.

Digital Media Intern, D&S Agency — 2020

  • Assisted in digital marketing (social, email) campaigns for D&S Agency — a brand development agency uplifting small-business owners.

Education Intern, Centro Joven con Atención a la Sexualidad — 2020

  • Gave sexual health consultations in Madrid-based youth clinic, and ran digital education campaigns on social media.

Digital Marketing Intern, LuminousStudios — 2019

  • Assisted with content production and marketing efforts for LuminousStudios, a Video Production company tailored toward start-ups and crowd-funding.

Marketing Intern, Epiq — 2018

  • Assisted digital marketing efforts and conducted competitive market research.

 

Skills

Community and Partnerships

  • Skilled in managing communications and providing excellent customer service to stakeholders, including clients, investors, and ambassadors.

  • Experience in Event Marketing and Management, as well as Influencer and Social Strategy. Led both event marketing and social outreach efforts for FFWD dating.

Marketing, Social Media, and Content

  • Skilled in crafting targeted messages that resonate with various audiences — from PR for influencer marketing campaigns, to re-targeting journeys for user retention.

  • Comfortable creating and collaborating on visual and text content, content calendars, and with community management– with primary focuses on Instagram and Twitter.

  • Extensive experience in email marketing, having launched several successful email marketing campaigns for eVerse, D&S Agency, and FFWD, maintaining over a 40% open rate overall.

  • Confident creating flows in marketing softwares such as Mailchimp, Hubspot, Apollo.io, and OneSignal.

Administrative & Project Management

  • Proficient in managing data, scheduling, meeting facilitation, and cross-functional projects to ensure smooth operations.

  • Skilled in CRMs (Hubspot, OneSignal, and Clevertap), project tools (Trello, Notion), and optimizing workflows for accuracy and efficiency.

Digital design

  • Designed new visual identity for FFWD dating, overseeing implementation of design changes across website, social platforms, and in the app itself.

  • Oversaw improvements to FFWD mobile app, which increased engagement by over 30%.

Copywriting and Technical Writing

  • Advanced to primary copywriter for web3 gaming/social startup after producing excellent copy across media including email marketing, social media, white-papers, academic articles, blog posts, and pitches.

  • Authored messaging related to moderation and onboarding for all FFWD users, both in the form of emails and in in-app messages.